Information for Customers

Rush Work

If your project needs to be completed quicker than normal we can expedite your work for an additional fee. Rush jobs will get first priority and completed on your timeframe. We will charge an additional 15% fee above our normal invoice for the work.

Environmental Practices

It is important to us to be environmentally sustainable. We are proud that we are 99% paperless in our operations. When we use paper, we always use 100% recycled paper and envelopes.

In order to reduce paper use, we send our invoices electronically. To assist in in that effort, we request that you not print the invoice to return with your payment.

Confidentiality

We consider all our work to be confidential. We will not share your name, nor your project with anyone without your express permission. When doing transcription work, we are careful to protect the confidentiality of your interview subjects. Please let us know what the privacy requirements of your project are.

Beginning a Project With Wordsworth

Before sending a project to Wordsworth, you can streamline the process by letting us know in advance:

The amount of typing or audio recordings you have
The timeline for when you will be sending recordings
The format of the work. If typing, is it handwritten, or typed, for example. For transcription work, is it dictation, interviews, focus groups or a conference? Also, for transcription work please let us know what physical format it will be in: casette, mini-cassette, digital files.
Time constraints for when you need your work back
The format in which the transcription or typing should be delivered, e.g. electronic copy and/or hard copy. If electronic, we can provide it in many formats; our standard format is Microsoft Word.

Sending Us Your Project

If you mail us work, please use the following address. You can put it to the attention of Jenn Marlier, or your particular project lead.

Wordsworth
2078 VT Rt. 15
Walden, VT 05873
USA

For those of you who send us work via courier, such as FedEx and Airborne, please note that because we are located in the hinterlands, we don't get Saturday delivery from couriers. Therefore, please don't pay extra for that service.

You can send us work electronically through several means. You can send an e-mail attachment to wordsworth@wordsworthcoop.com, or to your project lead. We can also accept file uploads to our FTP server. Please contact us for login information if you wish to FTP us your files.

If you send us your recordings in the mail, please be sure to make a copy as sometimes items get lost in the mail. We ask you to keep the copy and send us the originals due to the higher sound quality of the originals.

Payment Information

We invoice at the end of a project or every two weeks, whichever comes first. We do not require a retainer.

We accept payment by both check and credit card. If you wish to pay with a check, please mail it to the address listed below. If you wish to pay with a Visa or MasterCard, please do so at the following secure site: Credit card payment site.

For your tax reporting purposes, our tax ID number is 03-0364037. Note that our tax ID is under the name Meadowdance Community Group, not Wordsworth Typing and Transcription.

About Wordsworth Typing and Transcription Services

We are a cooperative business, a subsidiary of Meadowdance Community Group. We have been working together doing typing, transcription and data entry work for over five years.


	Information for Customers Rush Work If your project needs to be completed quicker than normal we can expedite your work for an additional fee. Rush jobs will get first priority and completed on your timeframe. We will charge an additional 15% fee above our normal invoice for the work. Environmental Practices It is important to us to be environmentally sustainable. We are proud that we are 99% paperless in our operations. When we use paper, we always use 100% recycled paper and envelopes. In order to reduce paper use, we send our invoices electronically. To assist in in that effort, we request that you not print the invoice to return with your payment. Confidentiality We consider all our work to be confidential. We will not share your name, nor your project with anyone without your express permission. When doing transcription work, we are careful to protect the confidentiality of your interview subjects. Please let us know what the privacy requirements of your project are. Beginning a Project With Wordsworth Before sending a project to Wordsworth, you can streamline the process by letting us know in advance: The amount of typing or audio recordings you have The timeline for when you will be sending recordings The format of the work. If typing, is it handwritten, or typed, for example. For transcription work, is it dictation, interviews, focus groups or a conference? Also, for transcription work please let us know what physical format it will be in: casette, mini-cassette, digital files. Time constraints for when you need your work back The format in which the transcription or typing should be delivered, e.g. electronic copy and/or hard copy. If electronic, we can provide it in many formats; our standard format is Microsoft Word. Sending Us Your Project If you mail us work, please use the following address. You can put it to the attention of Jenn Marlier, or your particular project lead. Wordsworth 2078 VT Rt. 15 Walden, VT 05873 USA For those of you who send us work via courier, such as FedEx and Airborne, please note that because we are located in the hinterlands, we don't get Saturday delivery from couriers. Therefore, please don't pay extra for that service. You can send us work electronically through several means. You can send an e-mail attachment to wordsworth@wordsworthcoop.com, or to your project lead. We can also accept file uploads to our FTP server. Please contact us for login information if you wish to FTP us your files. If you send us your recordings in the mail, please be sure to make a copy as sometimes items get lost in the mail. We ask you to keep the copy and send us the originals due to the higher sound quality of the originals. Payment Information We invoice at the end of a project or every two weeks, whichever comes first. We do not require a retainer. We accept payment by both check and credit card. If you wish to pay with a check, please mail it to the address listed below. If you wish to pay with a Visa or MasterCard, please do so at the following secure site: Credit card payment site. For your tax reporting purposes, our tax ID number is 03-0364037. Note that our tax ID is under the name Meadowdance Community Group, not Wordsworth Typing and Transcription. About Wordsworth Typing and Transcription Services We are a cooperative business, a subsidiary of Meadowdance Community Group. We have been working together doing typing, transcription and data entry work for over five years. Read more about us. Thanks for your consideration, Amanda, Jenn and Ken