Information for Customers
If your project needs to be completed quicker than normal we can expedite your work for an additional fee. Rush jobs will get first priority and be completed on your timeframe. We will charge an additional 15% fee above our normal invoice for the work.
It is important to us to be environmentally sustainable. We are proud that we are nearly paperless in our operations. When we use paper, we always use 100% recycled paper and envelopes.
In order to reduce paper use, we send our invoices electronically. To assist in in that effort, we request that you not print the invoice to return with your payment.
We consider all our work to be confidential. We will not share your name, nor your project with anyone without your express permission. When doing transcription work, we are careful to protect the confidentiality of your interview subjects. We will be happy to sign and return your confidentiality agreement or produce one of our own. Please let us know what the privacy requirements of your project are.
Beginning a Project With Wordsworth
Before sending a project to Wordsworth, you can streamline the process by letting us know in advance:
- The amount of typing or audio recordings you have
- The timeline for when you will be sending recordings
- The format of the work. If typing, is it handwritten, or typed, for example. For transcription work, is it dictation, interviews, focus groups or a conference? Also, for transcription work please let us know what physical format it will be in: casette, mini-cassette, digital files.
- Time constraints for when you need your work back
- The format in which the transcription or typing should be delivered, e.g. electronic copy and/or hard copy. If electronic, we can provide it in many formats; our standard format is Microsoft Word.
Sending Us Your Project
If you mail us work, please use the following address. You can put it to the attention of your particular project lead.
980 Middle Street
Bath, ME 04530
You can send us work electronically through several means. You can send an e-mail attachment to email@example.com or to your project lead. In addition, we provide an online file transfer site where you can upload recordings or documents to a personal, secure folder just for your project. Please contact us for login information if you wish to use it. We can also access your FTP server or give you access to our own for file transfers.
If you send us documents or recordings in the mail, please be sure to make a copy as sometimes items get lost in the mail.
We invoice at the end of a project or every two weeks, whichever comes first. We do not require a retainer.
We accept payment by both check and credit card. If you wish to pay with a check, please mail it to the address listed above. If you wish to pay through credit card or Paypal account please do so at the following secure site: Credit card payment site.
For your tax reporting purposes, our tax ID number is 27-3060024. Note that our tax ID is under the name Wordsworth Typing and Transcription LLC.
About Wordsworth Typing and Transcription Services
Wordsworth is a cooperative business. Its partners have worked together on typing, transcription and data entry projects since October of 2000.
Thanks for your consideration,
Amanda and Ken